"Radar for Zoho Desk" is a helpdesk productivity application designed to offer a comprehensive overview of essential customer service metrics. This tool enables help desk managers/administrators and customer support agents to efficiently manage workloads and monitor performance seamlessly from their mobile devices, regardless of their location. The app provides insightful statistics regarding ticket resolution times, customer satisfaction levels, live traffic data, and individual agent performance metrics. While managers and admins have access to overall team statistics, agents can track only their personal performance metrics. Instant anomaly detection and proactive bottleneck identification are key features of this application.
- Live Traffic
- Channel Traffic
- Current Stats
- Average Handling Time (AHT)
- First Contact Resolution (FCR)
- Customer Happiness (CSAT)
- Agent Status
- Team Feeds
- Exception Alerts
- Quick Views
- Dashboards
The application offers various functionalities including the ability to select specific statistics for monitoring, set predefined standards for metrics with alerts for deviations, manage tickets, communicate with agents, receive updates through Team Feeds, and customize the app interface to suit individual preferences.
Subscription (In-App Purchase):
The Radar app offers three subscription plans: Standard, Professional, and Enterprise. Users are provided with a 15-day free trial on any edition before opting for a paid subscription plan on a monthly or yearly basis. Significant discounts are available for annual subscriptions based on the chosen edition.
- Payment will be charged to iTunes Account upon purchase confirmation.
- Subscription automatically renews unless auto-renewal is disabled within 24 hours of the current period ending.
- Account will be charged for renewal within 24-hours prior to the end of the current period.
- Subscriptions can be managed and auto-renewal settings adjusted through the user's Account Settings post-purchase.
- The unused portion of a free trial period will be forfeited upon starting a subscription.
Privacy Policy: https://www.zoho.com/privacy.html
Terms of Service: https://www.zoho.com/terms.html
개요
Radar for Zoho Desk 범주 비즈니스 ZOHO Corporation개발한에서 Freeware 소프트웨어입니다.
Radar for Zoho Desk의 최신 버전은 2024-06-17에 발표 된 2.2.8. 처음 2024-06-17에 데이터베이스에 추가 되었습니다.
다음 운영 체제에서 실행 되는 Radar for Zoho Desk: iOS.
Radar for Zoho Desk 사용자 4 5 등급으로 평가 했다.
관련된 제품
2024-11-08 | RegCool 2.015 |
2024-11-08 | Visual Studio Code 1.95.2 |
2024-11-08 | Calibre 7.21.0 |
2024-11-07 | Microsoft Edge 131.0.2903.27 |
2024-11-07 | Vivaldi Browser 7.0.3495.11 |
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