Radar for Zoho Desk 2.2.8

"Radar for Zoho Desk" is a helpdesk productivity application designed to offer a comprehensive overview of essential customer service metrics. This tool enables help desk managers/administrators and customer support agents to efficiently manage workloads and monitor performance seamlessly from their mobile devices, regardless of their location. The app provides insightful statistics regarding ticket resolution times, customer satisfaction levels, live traffic data, and individual agent performance metrics. While managers and admins have access to overall team statistics, agents can track only their personal performance metrics. Instant anomaly detection and proactive bottleneck identification are key features of this application.

• Live Traffic
• Channel Traffic
• Current Stats
• Average Handling Time (AHT)
• First Contact Resolution (FCR)
• Customer Happiness (CSAT)
• Agent Status
• Team Feeds
• Exception Alerts
• Quick Views
• Dashboards

The application offers various functionalities including the ability to select specific statistics for monitoring, set predefined standards for metrics with alerts for deviations, manage tickets, communicate with agents, receive updates through Team Feeds, and customize the app interface to suit individual preferences.

Subscription (In-App Purchase):

The Radar app offers three subscription plans: Standard, Professional, and Enterprise. Users are provided with a 15-day free trial on any edition before opting for a paid subscription plan on a monthly or yearly basis. Significant discounts are available for annual subscriptions based on the chosen edition.

• Payment will be charged to iTunes Account upon purchase confirmation.
• Subscription automatically renews unless auto-renewal is disabled within 24 hours of the current period ending.
• Account will be charged for renewal within 24-hours prior to the end of the current period.
• Subscriptions can be managed and auto-renewal settings adjusted through the user's Account Settings post-purchase.
• The unused portion of a free trial period will be forfeited upon starting a subscription.

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Terms of Service: https://www.zoho.com/terms.html